Product and Service Reliability

Nippon Sanso Holdings strives to maintain and improve quality in accordance with the Presidential Policy Directive on Technology Risk Management to ensure that customers can use its products and services safely and securely. The Global Strategy Review Committee, chaired by the president and CEO, meets every year to determine the policy for important management initiatives for technology risk (quality and so forth). The operating companies formulate plans based on this policy each fiscal year and carry them out.

Nippon Sanso Holdings Quality and Product Safety Management Framework

Nippon Sanso Holdings Quality and Product Safety Management Framework

(Reference) Taiyo Nippon Sanso Group Quality and Product Safety Management Framework

(Reference) Taiyo Nippon Sanso Group Quality and Product Safety Management Framework

* Specified sites are mixed-purpose sites—primarily production and research facilities—that are under direct divisional supervision and for which integrated safety management is necessary.

Product Quality Control / Quality Assurance

In line with the President’s Policy Directive on Technology Risk Management, the Nippon Sanso Holdings Group strives to grasp increasingly sophisticated and diverse customer needs and social imperatives and to respond by providing optimum product quality. To this end, we promote extensive quality control and quality assurance initiatives aimed at ensuring a high level of quality for our products and services.
In light of recent increases in expectations regarding both quality control and quality assurance, we sought to reconfirm the effectiveness of initiatives implemented to date, as well as to ensure effective compliance, by once again inspecting related systems at Group companies in Japan and subsequently expanding this effort to include Group companies overseas.

Quality Management System

We have established a quality management system based on ISO 9001, the International Organization for Standardization (ISO)’s standard for quality management systems, which we continue to leverage with the aim of steadily increasing customer satisfaction. Group companies involved in production—including those involved in the production of industrial gases (oxygen, nitrogen, and argon) and the air separation units and supply equipment used in their production and storage, the production and installation of semiconductor fabrication equipment, the production of medical gases and medical gas supply systems, and all areas of our helium and hydrogen businesses—have acquired ISO 9001 certification.
Moreover, Taiyo Nippon Sanso has also earned ISO 9001 certification for its sales and logistics for liquid oxygen, liquid nitrogen, liquid argon, and specialty gases, reflecting our goal of creating a system that ensures not only the quality of our products but also the provision of stable supplies and effective support.
As of March 2020, a total of 81 Group companies are currently certified under ISO 9001. Going forward, we will continue effectively using our quality management system with the goal of achieving improvements in customer satisfaction and continuous improvement in our operations.

Site Analytical Management Certification System

Reliable analytical management is seen as critical to the quality of industrial gases. To ensure its ability to provide optimum product quality, the Taiyo Nippon Sanso Group has established a system for certifying production facility analytical management performance and continue to take steps aimed at bolstering the analytical management capabilities of gas production sites.

Product Safety

As outlined in the President’s Policy Directive on Technology Risk Management, the Nippon Sanso Holdings Group has built a product safety management framework to offer safer and more reliable products by minimizing safety risks over the entire life cycle of our products, thereby ensuring customers can use our products with peace of mind.
For many products, the Nippon Sanso Holdings Group explores ways to reduce risks from the design stage and consider safety not only during use but at all stages of a product’s life cycle, including production, transport, maintenance, and scrapping. Product safety assessments are subsequently conducted by individuals who have earned internal qualifications, after which a declaration of conformity with product safety standards is made by representatives of the pertinent division or affiliated company, thereby ensuring the safety of the products we provide.

Information Management

With corporate information leaks an increasingly critical issue, companies face an ever-greater responsibility to manage and protect confidential customer information they accumulate through their business activities. To create a framework for systematic management, the Nippon Sanso Holdings Group’s Information Management Committee, established in FYE2018, set forth Rules for Information Security Management to guide our handling of our own and our customers’ information.
To maintain this system, we continue to promote initiatives across the Nippon Sanso Holdings Group to strengthen management practices, including holding periodic seminars to enhance management-level employees’ awareness of changes to pertinent laws and regulations and providing guidance to affiliated companies.

Approach to Information Management

  1. In line with the Rules for Information Security Management, the individual responsible for information security oversees information security Groupwide and appoints information security officers and promotional staff for each division and information security managers for each department.
  2. Department information security managers are charged with identifying confidential information and classifying such information as either “highly confidential” or “proprietary.”
  3. Appropriate measures are taken to limit access to confidential information.
  4. Confidential information disclosed by customers will be managed at a level equivalent to or higher than our own confidential information.

Information Security Management Framework

Information Security Management Framework

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